Shipping FAQ

Is Shipping Actually Free?!

Shipping is always free for any of our products to anywhere in Canada and the continental USA.

If you are located in an "island" state (e.g. Hawaii, Alaska) additional fee is required, you can contact us at or message us in the chatbox to get a quote for shipping.

How long does it take to get my Cushy Couch?

All orders are currently shipping in 1 week! (i.e. it can take anywhere from 1 to 7 days to ship your Order).

How long does shipping take? 

Shipping times depend on your location. Transit time is typically 1-5 days from date shipped.

Can I track my order? 

Of course! You will receive an email with tracking information when your order is preparing for shipping which will include tracking information. Please note that when you receive this email it means your order is preparing for shipping and will ship soon, it does not mean it has already shipped. Tracking information updates as soon as your order has been picked up from our courier. 

Do you ship Internationally? 

We currently ship to North America (Canada and Continental USA) only. If you are located in an island State (e.g. Hawaii, Alaska) email us at for shipping pricing.

Do you offer local pickups?

Shipping is free on all orders, so we do not offer local pickup at this time. 

How do I contact Cushy Couch?

If this FAQ page does not answer your questions feel free to email us at, check out our blog or any of our warranty pages on the bottom right corner.